Privacy Policy and Terms and Conditions

This Privacy Policy explains how Clarixa AI Pty Ltd (ABN 48 690 236 643) ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Refund Policy

All refunds are assessed on a case by case basis, please make your refund enquiries via email or phone:

• +61 476 306 406
• support@clarixa.com.au
• 2 Delmar Parade, Dee Why, NSW, 2099

2. What Personal Information We Collect

We may collect personal information including Phone :

• Full name
• Email address
• Phone number
• Business name (if applicable)
• Billing and payment details
• IP address and device information
• Information provided via forms, email, or phone

3. How We Collect Personal Information

We collect personal information when you:

• Purchase products or services
• Contact us via email or phone
• Submit website forms
• Subscribe to newsletters
• Interact with our website (cookies & analytics)

4. Why We Collect Your Information

We use personal information to:

• Provide and manage our products and services
• Process payments and orders
• Respond to enquiries
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with consent)

You may opt out of marketing communications at any time.

5. Disclosure of Personal Information

We may disclose personal information to:

• Payment processors
• IT and hosting providers
• Professional advisers
• Government authorities where required by law

6. Overseas Disclosure

Some service providers may store or process data overseas. We take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no internet transmission is completely secure.

8. Access and Correction

You may request access to or correction of your personal information by contacting us.

9. Cookies and Analytics

Our website may use cookies to improve user experience and analyse traffic. You can disable cookies via your browser settings.

10. Complaints

If you believe we have breached Australian privacy laws, please contact us. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Clarixa AI Pty Ltd
Email: support@clarixa.com.au
Phone: +61 476 306 406

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.